We at WRITE FROM THE HEART LLC want you to be satisfied with our services or any of our products.

If you have any questions or problems, please let us know by contacting our support team directly. You can submit a support ticket here: info@shandatrofe.com.

In the event that you decide your purchase was not the right decision, contact our support team at info@shandatrofe.com, within 14 days of start of the program. We will review your request and attempt to help correct the issue. If we find that you gave our product/service a try and are still unsatisfied, we'll issue a refund which will credit to your account in 7-10 business days.

To be eligible for a refund, you must submit your request and completed worksheets before 11:59pm Eastern Standard Time on the 14th day following the start of the program. No refunds will be provided more than 14 days following the official start of the program. If you opted for a payment plan and you do not request a refund by the end of the 14th day, you are required to complete the remaining payments of your payment plan. All payments must be made on a timely basis.

*Note: All refunds are discretionary. If we feel that you just downloaded the training material (PDFs, audios, videos, and/or etc) in an attempt to steal or copy, and then promptly asked for a refund, we reserve the right to deny your refund request.

The point of this policy is to give people the chance to try the system, and if it doesn’t work, they can get their money back. It wasn’t designed to enable people to steal the training material.

Furthermore, if it is clear that your homework is incomplete or that you did not implement the strategies taught in the course, your refund will be denied. However, we will still help and support you in order to get you results.